Introduction
Askstant provides AI-powered customer service and communication tools for businesses. This Acceptable Use Policy ("AUP") explains the rules, restrictions, and responsibilities associated with using the Askstant platform and services.
By using Askstant, you agree to comply with this policy and all applicable laws and regulations.
Lawful Use
You may only use Askstant for lawful business purposes and in compliance with all applicable laws, regulations, and industry requirements.
- Comply with privacy and consumer protection laws
- Obtain required customer consent where applicable
- Follow messaging and telecommunications regulations
- Use the platform responsibly and ethically
Prohibited Activities
You may not use Askstant for activities that are illegal, harmful, deceptive, abusive, or disruptive.
Illegal or Fraudulent Activity
- Fraud or scams
- Impersonation
- Deceptive business practices
- Illegal services or transactions
- Violations of intellectual property rights
Spam & Unsolicited Messaging
- Unsolicited bulk messaging
- Spam campaigns
- Illegal robocalls
- Deceptive outreach
- Unauthorized marketing communications
Harmful or Abusive Content
- Harassment or threats
- Hate speech
- Violent or abusive content
- Exploitation or harmful conduct
- Malicious misinformation
Security Violations
- Unauthorized system access
- Malware distribution
- Credential theft
- Platform abuse
- Attempts to disrupt or overload services
AI Usage Guidelines
Askstant uses AI technologies to assist with customer communication and automation workflows. Users remain responsible for reviewing configurations, workflows, and automated interactions.
AI-generated responses may contain inaccuracies or incomplete information.
- Users are responsible for reviewing AI outputs
- AI should not be used for emergency or safety-critical decision making
- Do not use Askstant to deceive customers about AI identity where disclosure is legally required
- Businesses remain responsible for customer communication and operational decisions
Restricted Data & Sensitive Information
Unless explicitly authorized by Askstant, users should not submit or process highly sensitive regulated information through the platform.
- Payment card information
- Social security numbers
- Government identification data
- Medical or health records
- Highly confidential personal information
Service Integrity
You may not interfere with or disrupt the stability, performance, or security of the Askstant platform.
- Excessive automated abuse
- Reverse engineering attempts
- Unauthorized scraping
- Circumventing platform limitations
- Abuse of APIs or integrations
Enforcement
Askstant reserves the right to investigate violations of this policy and take appropriate action, including limiting, suspending, or terminating access to the platform.
- Temporary suspension
- Account termination
- Removal of content
- Reporting illegal activity where required
Reporting Violations
If you believe this policy has been violated, please contact us.
Final Note
Building responsible AI-powered customer communication.
Our goal is to help businesses respond faster and communicate more effectively while maintaining responsible, secure, and professional platform usage.